Frequently Asked Questions
Everything you need to know about your Stüssy order.
How long does shipping take?
Standard orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international delivery times vary by location and customs processing.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of the delivery date. Please note that certain limited-edition collaborations may be final sale.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
Do you restock sold-out items?
We occasionally restock core collection items, but most seasonal drops and special collaborations are limited editions and will not be restocked once sold out.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I know what size to order?
A detailed size guide is available on each product page. Our apparel generally follows a relaxed, streetwear fit, so we recommend checking measurements if you are between sizes.